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Return / Refund Policy

 

Return / Refund Policy

Thanks for shopping at Riya Collective. If you are not entirely satisfied with your Indian fashion rental, we're here to help. Our guarantee is that we can help style you for each event so if you have any questions or concerns with sizing simply have our stylist help. Simply email any questions to [email protected] and we will respond ASAP. 

Refunds

If your item does not fit you or is significantly different from the specifications on our website, you have to return the item within the time period you requested to rent it for. To be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

You must also email [email protected] with the reason for requesting a refund.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you receive a refund, we will refund the full cost of your items as well as the cost that you paid for shipping both ways. If you have any questions on how to return your item to us, contact us.