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Return / Refund Policy

 

Return / Refund Policy

Thanks for shopping at Riya Collective. We are committed to making sure that you have an awesome experience with us so if you have any questions or concerns please don’t hesitate to email [email protected]

Refunds

We will issue a full refund if any one of the following happen:

  1. The measurements of the item you receive are different from the measurements listed on our website for that product (e.g. we said that the chest measurement of the blouse is 33-35 inches and it is not or we said that the item would fit someone 5’6” to 5’9” and you fall in that height range and it doesn’t fit). Therefore please make sure to check the outfit measurements before you check out to make sure the item will fit you.

  2. The item we sent you has a stain or a tear

  3. We did not send you the full item (e.g. there is a piece missing) 

The full refund will include the cost of shipping both ways if all of the items that we sent you have one or more of the issues above. If you order two items and only one has an issue above then we will refund the cost of that item but not the shipping cost. 

In addition, if you cancel your order 1 month or more before the rental start date, we are able to issue a full refund. In light of coronavirus we will also entertain refund requests that are less than 1 month out as long as we have not yet shipped your order.

To be eligible for your refund:

  1. Your item must be unused and in the same condition that you received it 
  2. Item must be in the original packaging and put back in the mail within 24 hours of receiving it 
  3. Email [email protected] with your reason for requesting a refund and a picture of the issue 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days, depending on your card issuer's policies.